Vodacom Insurance call line terrible waiting times

I waited for 31 minutes on the phone for Vodacom Insurance today for someone to answer my call. While on the phone I tried to chat to someone on their Online Chat on website, but it kept bombing out. And their little Chat section called Tobi wouldn't let me type in the space at all. So I had to wait on the call for 31 mins to log a call about how they had been billing me for insurance since December when I cancelled the insurance. I am fuming mad - I have a job to do and cannot afford to sit on the phone for that amount of time waiting for a call to be answered. And don't give me that bull about high call volumes. If you have high call volumes then get more people to answer the phones.