Vodacom insurance

I bought a oppo cellphone and I went to insure it at the Vodacom store in keywest.they told me there was a fault in their system which couldn't insure my oppo device. They told me to come back the next day and I went there several times but still my phone wasn't insured. The 30 day deadline endeavour and I was still with an uninsured cellphone. This was utterly ridiculous and the workers didn't even seem to care. I am disgusted by their customer service and I certainly will not be returning to that shop.