VODACOM INSURANCE BILLING *****

Vodacom double charged me for cellphone insurance, I received an invoice that is double the amount I am supposed to pay. I called them from the 7th of April, 9th April and 15th April to ensure the invoice was credited and reissued before debit order day. I was met with incompetence and attitudes and no one at the Insurance Department helped. On the debit order day, they deducted the duplicated amount queried and I reversed it. I immediately called Vodacom Insurance to have the situation remedied yet again, to no avail. I ended up cancelling the insurance but am not told my account is in arrears with that incorrect and duplicated amount. I have been blocked from calling Vodacom because I called in too many times and it’s “suspicious”. I am beyond frustrated and cannot believe Vodacom is trying to ruin my credit and rob me of my money!!