Vodacom Insurance - Becareful of Loopholes

I bought a phone at a vodacom shop in Pavillion on 03 July 2023, took insurance from the store for the phone, and with a quick two page form, I was all set. Only to find that monthly payments later on the insurance, I got ****** on 17 December 2023 and wanted to claim from the insurance. It was declined because the vodacom number I was allocated, I didnt use for three months while still on my device, I was using a Cell C e-sim since that was my primary number. Vodacom allocated that number to another user without saying anything to be who was tied to the number and iPhone 14 Pro Max; They quoted terms and conditions that say that they only accept if the number is used with the phone at the time of claim, when I explained that I did not see those terms, I signed the two page form as to assure the information to be true that I filled and wasn't aware of certain loopholes. Even when I asked if the amount I've been paying for the phone of R450 per month was for insuring the number or the phone; they keep eluding to terms of using both on number on the phone, and I have been unsuccessful with the claim after months of paying.

I would not advise anyone that doesn't use vodacom number to take this insurance because I was not really assisted even when I expained that I was never given the entire form to make an informed decision, especially since I did explain to the shop that I want the phone to use another carrier since I use one number.

It is very unfortunate. And they even say they have no control on the system that takes away numbers and allocates to other people, even though it was allocated to me and tied to insurance with a phone. It is very shady. I am beyond disappointed.