Vodacom Insurance - Bad service and Lies.

I got a call after doing an upgrade with Vodacom, advertising their insurance and I took it. I was never informed about any terms and conditions that the sim card and the phone must be used together all the time. Vodacom insurance advised that they will listen the recording to check if this clause was mentioned or not. They never came back to me, instead they decided to reject/decline the claim. This i found out when i received an sms from their repairer in Sandton. I called Vodacom Insurance to find out if they have listened to the recording, they couldn't give me an answer. The lady by the name Lumka said she's going to find out if the recording was received. I had to hold for more than 15 minutes just to check if recordings were received or not. Eventually she informed me that they have not received the recordings and I asked her then why the status of the claim says rejected/declined instead of saying pending because this is misleading and every time I call them I have to give the whole story because the claim status is not updated. She couldn't answer and I was informed that she cannot say how long it takes to get the recording whereas Vodacom Sandton Repairs is sending me messages saying I must go and fetch my phone because the claim is rejected. What circus is this because I have to go up and down, taking my phone to there and collecting it again and wait for the feedback on my claim. This is not ON. As a result I have advised Vodacom Sandton Repairs to go ahead with fixing my phone and I will pay it from my pocket while dealing with this insurance issue. Their service stinks!