Vodacom insurance bad service

My name is Lucy, on the 15th of November 2019 I submitted a claim with a quotation to vodacom insurance for my laptop to be fix, the claim was accepted and I was informed that it will take 7 working days to pay the service provider (partserve repair center) thereafter a proof of payment will be emailed to me. Two weeks later I phoned vodacom insurance to check if a proof of payment was ready, a call center agent informed me that according to the records the claim has been paid and finance will email a proof of payment, to date I have not received any proof of payment, I phone the call center everyday asking for a proof of payment to be emailed and I am promised everyday that it will be emailed before end of business day but nothing happens, the laptop has been been ready for collection since the second of December 2019 but partserve won't release it until they receive proof of payment. I did another follow up yesterday but as usual no email came through. Is there a way that I can be assisted to get this proof of payment because I am exhausted and really frustrated. My email address is ***.