Vodacom Insurance Bad Service

I am trying since 30.01.2019 to claim for a ****** cell phone from Vodacom insurance. I have send the claim to the old underwriters Cellsure on the 30.01.2019 with no response. I forwarded the claim again on the 08.02.2019 to the new underwriters Finrite, they read the email but no response, Send it again on the 14.02.19, they read the email but no response. Send again on the 19.02.19 - they read but no response. Try to call ********** on 19.02.19 - no answer. I phone ********** to explain my problem and was informed they have problems with their telephone lines. I phone again on the 25.02.19, I was informed that there is documentation that short. I have emailed the documentation the same day - No correspondence received as yet. Try to phone this morning again - phone cut off after the claim that they will do your claim within a few days. The new insurance of Vodacom is pathetic and we still pay every month our premiums