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Tertius S
1 reviews | Active since Mar 2009
15 Feb 2019, 08:47
Vodacom insurance bad service
My phone was booked in on 06/02/2019 at the vodacom repair centre and the documents has been forwarded to Vodacom insurance but nothing has happened!!! I have called the insurance call centre twice but the phone rings and rings and rings......... It rang for 30 minutes each time with no one answering!!!!!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Feb 2019, 09:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Feb 2019, 09:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tertius S's updateReviewer Update
19 Feb 2019, 11:54No one from Vodacom insurance has contacted me yet!!!!!
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Tertius S's update19 Feb 2019, 11:54
Reviewer Update
No one from Vodacom insurance has contacted me yet!!!!!
Vodacom's replyOfficial
12 Mar 2019, 13:48Dear Tertius,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply12 Mar 2019, 13:48
Official
Dear Tertius,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)