BS
Barry S
1 reviews | Active since Jan 2019
25 Jan 2019, 08:20
Vodacom insurance - bad repair service
Cracked screen - I sent my iPhone 8 in for an insurance claim for a cracked screen. After 5 days I get a sms that it'll be another 5-7 working days = 2 weeks to have a cracked screen repaired?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Jan 2019, 09:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2019, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Jan 2019, 09:58Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that you may contact Cellsure Directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that you may contact Cellsure Directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2019, 09:58
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that you may contact Cellsure Directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that you may contact Cellsure Directly on *** [free from Vodacom numbers].
Regards
Vodacom Consumer Website Team
BS
Barry S's updateReviewer Update
25 Jan 2019, 13:38Thank you for your response, however, getting through to that number is a challenge, and once I did, they could not help me, they had no record of my 'claim'
On contacting the store again, with the reference number, they couldn't help we, I eventually go to the repair centre, who said they can't help me, the phone has only just arrived ..... 5 days .... and they in turn would need 7-14 days!!!
Wow, for a cracked screen!!
Vodacom service is bad, but more so I think the Vodacom insurance is even a bigger *******, despite what they say on the call centre line while you're on hold!
Apple stores, at main stores its a walk in service, others a 3 day service.
And can you please confirm that the screen will be replace with a genuine screen as supp**** by Apple
BS
Barry S's update25 Jan 2019, 13:38
Reviewer Update
Thank you for your response, however, getting through to that number is a challenge, and once I did, they could not help me, they had no record of my 'claim'
On contacting the store again, with the reference number, they couldn't help we, I eventually go to the repair centre, who said they can't help me, the phone has only just arrived ..... 5 days .... and they in turn would need 7-14 days!!!
Wow, for a cracked screen!!
Vodacom service is bad, but more so I think the Vodacom insurance is even a bigger *******, despite what they say on the call centre line while you're on hold!
Apple stores, at main stores its a walk in service, others a 3 day service.
And can you please confirm that the screen will be replace with a genuine screen as supp**** by Apple