Vodacom Insurance Bad

Good day

Not happy about Vodacom insurance.

I took insurance on my device via Vodacom. My phone has been ****** on the 13/11/2019 so went to the store to submit paper work regarding my claim. they submit everything to the insurance company. Today I went back for feedback now they told me I Insured my daughter phone on my number at first. The lady send the proof through to them that I did insure the correct phone. Now they said that I insured a device that is to old. I just want to know if that person that was working on my account the first time to activate my insurance did her job all this was sorted. But they took my money every month with out telling me that my device is to old to insure, Although they insured my daughter phone (dont know why want to see wher I signed for that) that is worth R2699 but I paid for a device between R100001 -R15000. This is unacceptable now they don't want to approve my claim. they steeling our money and always stories.

You can call me on my number ***

thank you Cindy Joubert