Vodacom Insurance

Vodacom Insurance....Horrible service including their management style from the call centre....I had an insurance cover for my phone whichbive been paying for 5 years and now I lost my phone and only upon claiming they telling me my cover has lapsed...I asked them to proof to me they sent comms with regards to insufficient funds as well as proof that they tried contacting me...they unable to....and to top it off...rude management in place who do not know how to deal with customers....I am now been told to wait 48 hours whilst my business is on a stand still..highly disappointed