Vodacom Insurance

Vodacom is refusing my insurance claim even though I had blacklisted the device after it was ****** within 24 hoursas their terms and conditions request.

shows usage from the 8th of April 2024 on I.M.E.I number: *** and then usage from 10th of April 2024 till 19th of april 2026 on I.M.E.I ***, showing that the person who stole my phone is still using it.

The consaltent phoned twice to get the problem to get the problem fixed on the 20/04/2026 at 12:02 to 12:20 and at 12:23 to 12:32 with recieving no help.

Another issue is that the consultat was very rude and told me that they will never replace my phone.