Vodacom insurance are ********!!

I’ve been a Vodacom client for a very long time. Only recently in 2019 when I bought my daughter an iPad in contract I decided to insure it. They asked if I would like a new SIM card and I said no I’ll still be using the same number. Fast forward, my daughter’s iPad needed to be fixed, I got there and they told me the SIM card insured with the iPad was used on an other phone they can not fix the iPad. They told me the insured phone is the one that the SIM card card was in. Ok, the phone needed to be fixed too. So I then took the iPad home and brought the other phone. The took it to repair. They send a claim that I needed to accept. I called and accepted, they then told me that the phone that I brought is not insured but the iPad is. The iPad that I had brought and they turned it back. They have been billing me R90 every month for the device since March 2019. Last month I wanted to claim for the first time and they are telling me stories. If they can’t fix any of my 2 devices they should return back all the amount they have been billing from my account I’ll take it else where to fix it. Am very much disappointed