Vodacom Insurance are pathetic

On the 2 of November i went to my nearest store ( Vodacom Village Mall ) to book in my phone ( Samsung S20+ ) for screen repairs..My phone was under insurance at that time..

My branch send my phone to be repaired..Few weeks later ( 3 weeks ) i went back to Vodacom to find out about my phone..

They phoned the insurance and repair department,according to them there was fault with my insurance.It is a new year and now ( today 6 January 2023 ) they phone and tell my mom that my phone was under insured and we must pay a outstanding amount of R6000..

Why now must we pay that amount of they deducted our insurance every month on my Samsung S20+..

Vodacom is ripping people off and when you must claim or need their help they are full of stories to assist you..

Vodacom is pathetic and useless - they are ripping people off and can't deliver a honest service to people or their customers..

Vodacom you are useless