Vodacom Insurance are dishonest croocks!

Vodacom Cellphone insurance is a ******* and has absolutely no business ethic and is dishonest to their customers. I took out this insurance in 2015/08/28 when I took the Cellphone contract. I had never claimed before. I called and asked of the insirance would be affected if I changed SIM CARDS on the phone, was reassured it wont as the insurance is taken out on the handset and not on the sim card. 30/06/2018 my cell phone was stole, insurance advised the phone be black listsed and case number and afidavid produced. On the call I asked if the SIM CARD would be afdected as it was on another phone if I blacklist the phone, was told no, all is well. I must come back with ths documents. The police did not send a case number, so eventually I called them, they now say they cannot process my claim because the their system shows the phone was not used since July 2017. Of which thia is the time I took the SIM CARD into another phone. Told her the phone is working, how can they blacklist it if the phone was not used? They refused to pay my claim. So i told them to cancel. This was 28/07/2018.

Today I saw my statement come in via email, there I see a charge for insurance which I cancelled 2 weeks ago. I call them again, they claim they could not process cancellation because I had locked the phone. Upon clarity seeking from my side, I'm told its because the phoe was blacklisted.

1. Why was that not communicated to me when I was blacklisting or claiming or cancelling the insurance a month ago??

2. It was upon the advise of the insurance to blacklist the phone, all of a sudden they cannot process cancellations because I blacklilstedthe phone? How rich.

3. They refused to payout a claim on a handset stating the SIM CARD was the condition that its not taken out. After having confirmed if this will affect claims in future and was told no.

The consultant by the name of Nthabeleng Maaba refused to let me speak to her supervisor Mercia Ramsay, who claimed to be busy. According to Nthabeleng There was NO SENIOR PERSONNEL who could speak to me to explain to me WHY I AM INVOICED FOR AN INSURANCE I CANELLED.

SIES ON YOU VODACOM INSURANCE!!!