Vodacom Insurance and Repairs Centre

I had an insurance for the device that has been handed in for repairs, Vodacom tablet. They returned it without fixing it, reason, their repair centre could not get the approval from their own insurance. What does that have to do with me, if it was a separate entity that I insured the device with. I have written to their customer care..To Sent Size Categories '***' Tue 03/12 19 KB I even logged it on this platform, they just don't care. I am just 1 of many numbers they have. Vodacom has become worse that Eskom, their repair centre does not answer or return any calls.. Insurance says repair centre has to send them the claim, on the other hand the repair centre says Insurance does not give them an approval. Its just a mess and nobody seems to be taking any responsibility.

Can someone who knows what they are suppose to be doing at Vodacom call me and resolve the mess their causing me..