Vodacom insurance and repairs are useless

My phone's screen broke, thankfully I have a phone insurance policy with Vodacom.<br> <br> So i goto the vodacom store and fill the required paperwork, including the claim form in the beginning of December<br> Vodacom phones me just before christmas to tell me that i must pay R6000 to have my phone fixed or they will be sending it back. I told the phone operator that i had submitted a claim form for insurance to cover it. He tells me he has no record of it.<br> The phone was then sent back unrepaired a few days later<br> <br> So i filled out all the paperwork again and resubmitted it for repairs, making sure the claim form is stapled to the other forms.<br> After 3 weeks of waiting I phoned Vodacom to find out whats happening.<br> They tell me again that there was no claim form attached with the repair job. and that they are sending it back unrepaired if i don't accept the R6000 quote for repairs.<br> <br> Seriously. its been almost 3 months with no phone and and they can't even coordinate between repairs and insurance properly.<br> <br> What the hell kind of service is this.<br> Please fix this asap<br>