VODACOM INSURANCE

Good Day

On 2 February, I registered a claim for a lost phone. The phone as well as the sim card were blocked.

I was subsequently informed that my claim has been declined due to the fact that I last used the number on 7 January 2021.

I would like to place it on record that this is a business contract and is used for business purposes. It is not in my power to get clients to consistently call me and I can only make business calls on this phone, which I have not had to make due to this time of the year not being busy.

When I signed up for this insurance, I was only told that I am not to remove the sim card from the device, of which I have not done.

My claim now is being rejected due to something that is not within my powers to control. It has not even been longer than a month that I have not made or received calls from this phone, but I am being penalized for that.

I hereby dispute the rejection of my claim and now escalate this matter. Kindly advise on the way forward.