AM
Appreciate M
1 reviews | Active since Jul 2020
09 Oct 2020, 22:45
Vodacom insurance
I'm not impressed with Vodacom customer service, they're consultants calls elderly people and corner them into agreeing to things they don't understand... Without even bothering to explain the terms and conditions nor even communicate in a language they would understand... And when they encounter problems instead of assisting they come with excuse an fail to deliver
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Vodacom's replyOfficial
10 Oct 2020, 11:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2020, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AM
Appreciate M's updateReviewer Update
25 Nov 2020, 15:00I received a cal from Vodacom confirm that my claim has been approved an I must take it to Vodacom for repairs, now m told the phone doesn't have insurance, how is it that Vodacom is failing to keep its promise... How is it that the canceled the insurance without our permission?
AM
Appreciate M's update25 Nov 2020, 15:00
Reviewer Update
I received a cal from Vodacom confirm that my claim has been approved an I must take it to Vodacom for repairs, now m told the phone doesn't have insurance, how is it that Vodacom is failing to keep its promise... How is it that the canceled the insurance without our permission?