Vodacom Insurance

We have been subscribers to Vodacom for over 5 years. Unfortunately, recently my son's iPhone was ******. We had taken insurance through Vodacom which at least gave us peace of mind. However, the experience and time to respond are just downright shocking. It has taken us weeks several emails and calls and we are still not concluded. Once this is done I will cancel my insurance and source an alternative subscriber. The customer is king does not matter when you are doing a claim.