Vodacom insurance

I wish the way hello Peter is doing follow ups with me with regards to the ***** vodacom insurance commit with me they can do the same by checking if am assisted but no they have made up their mind that my premium will not be paid back vodacom insurance deduct premiums from me for more than 24 months but didn't know what device they are deducting for when I ask them till today they said they are investigating it been months now still investigating very bad and poor service with *********** personnel that keep calling and yet do nothing only promising my money will be paid back and till today nothing has been paid back to me vodacom insurance pay back my money