Vodacom Insurance - A sham

I have had insurance with Vodacom for over 5 years, and I cancelled with them (giving what I thought was 30 day's notice). My phone got ****** a week later. I then approached Vodacom and disputed the fact that they wouldn't pay out, and requested a recording from them. It's been 6 weeks now, and still no word. I am entitled to a recording of the conversation to prove whether I was given the right advice at the time. DO NOT GO NEAR VODACOM INSURANCE