ZG
Zinhle G
1 reviews | Active since Nov 2020
21 Feb 2021, 19:42
Vodacom insurance a ****
I bought a phone with Vodacom 2years ago, insured the phone ,then last my phone's screen cracked, Vodacom is refusing to pay for my phone telling me that they insured the phone that I have inserted my Vodacom sim card,yet I never insured that phone and had no intention to because I paid for it cash,now it means that I have been paying for mahhala
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Replies (4)
Vodacom's replyOfficial
22 Feb 2021, 07:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Feb 2021, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ZG
Zinhle G's updateReviewer Update
22 Feb 2021, 16:54Waited for Vodacom insurance to call me back but they didn't and they declined my cover because I removed my sim card from the insured phone,what exactly was insured,the phone or the sim card ? Worst service ever and I had to wait for 10minutes for the consultant to pick up the phone ????????????????????????
ZG
Zinhle G's update22 Feb 2021, 16:54
Reviewer Update
Waited for Vodacom insurance to call me back but they didn't and they declined my cover because I removed my sim card from the insured phone,what exactly was insured,the phone or the sim card ? Worst service ever and I had to wait for 10minutes for the consultant to pick up the phone ????????????????????????
ZG
Zinhle G's updateReviewer Update
23 Feb 2021, 08:43I still have not received a call from Vodacom, yesterday they promised to call me back but dololo, what really frustrates me about the whole thing is that my invoices are saying comprehensive phone cover, but mine is being denied
ZG
Zinhle G's update23 Feb 2021, 08:43
Reviewer Update
I still have not received a call from Vodacom, yesterday they promised to call me back but dololo, what really frustrates me about the whole thing is that my invoices are saying comprehensive phone cover, but mine is being denied
ZG
Zinhle G's updateReviewer Update
23 Feb 2021, 09:25Having the worst service with Vodacom right now, I can't cancel my contract because now everyone is giving me the go around, the cancellation department keep giving numbes to call and when I call they give another,.......I'm so peeved right now
ZG
Zinhle G's update23 Feb 2021, 09:25
Reviewer Update
Having the worst service with Vodacom right now, I can't cancel my contract because now everyone is giving me the go around, the cancellation department keep giving numbes to call and when I call they give another,.......I'm so peeved right now