Vodacom Insurance a Nightmare

On the 16th of Feb I submitted a insurance claim with Vodacom Insurance. It was only approved on Monday, went to VodaWorld to finish the processing of the application and get a new phone. I spent hours at VodaWorld with the consultant and Vodacom Insurance on the phone and I still was not assisted. Went back on Tuesday and still did not get any assistance. Had to leave country without a phone, not being able to contact my family until saturday, Went back to Vodaworld and still the issue was not resolved. What is frustrating more is that it does not seem like the Vodacom consultants and insurance know what needs to be done. Vodacom and its insurance company are struggling to come to agreement on the costing of the product. this has left sour experience with Vodacom leaving my phoneless for nearly 2 weeks.