VODACOM INSURANCE A ****

I am so disappointed at vodacom, i bought back in 2022/23 under contract and it was insured by them for the 1st 6 months and when theirs expired i called them to extend it by taking over the premiums and I was assisted by a representatibe of VODACOM that calculated the compressive insurance that I wanted based on the handset and gave me a monthly premium that I will be paying monthly, which I did without skipping a month, so today when my handset is lost and I wamt to claim I am told to pay a huge lumpsum because I am under insured, My question is who’s fault is that because it was their representative’s duty to calculate the premiums and make sure there is no shortfall as on the policy i have it said the device is fully covered for loss, theft damages and so forth… How I hate this company is an understatement at this point, I can’t even count the wrong things they have have done to me including reporting a false missed payment to credit beareau costing me a whole 9 points on my credit score…their horrible service of not even bothering to call u for updates, u always have to follow them around like they have no call center agencies.. Im glad my other contract is expiring in a few months, I just have to endure for the last 1 to also fall away and im out and never turning back. Instead of them holding their representatives accountable for making faults the costomer has to carry the brunt of their miscalculation, for almost 4 years paying for the insurance with the hope tht should anything happen to my device i am fully covered only to be slapped with a huge amount to pay, If i had known i would have taken insurance elsewhere