KM
Kessy M
1 reviews | Active since Aug 2018
09 Jun 2021, 11:11
Vodacom insurance
I got an sms about my insurance being canceled and I'm trying to understand why and sort that out but I've been holding on the line for 45 minutes only for the call to be answered and dropped. Should I even be having this insurance when you're clearly unreliable. Looks like I need to start weighing my options. Stop calling me for any new products please, I'm barely happy with the ones I have
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Replies (3)
Vodacom's replyOfficial
09 Jun 2021, 13:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2021, 13:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KM
Kessy M's updateReviewer Update
11 Jun 2021, 12:29It's been 2 days and I still havent received any contact??
KM
Kessy M's update11 Jun 2021, 12:29
Reviewer Update
It's been 2 days and I still havent received any contact??
KM
Kessy M's updateReviewer Update
22 Jun 2021, 07:50Thank you for your response. Is that the reason why the installment for the cover for July wasn't deducted yesterday as well? Number in question :***. Please rectify and email confirmation of both covers when done.
KM
Kessy M's update22 Jun 2021, 07:50
Reviewer Update
Thank you for your response. Is that the reason why the installment for the cover for July wasn't deducted yesterday as well? Number in question :***. Please rectify and email confirmation of both covers when done.