VODACOM INSURANCE

Since having purchased a new phone in March 2023, I took out accidental insurance cover from Vodacom. In July they changed it to comprehensive cover without my knowledge. They billed me for two months comprehensive cover. I called them and requested they change it back to accidental cover and give me a refund for the two months they overcharged me. They changed it back to accidental cover, but did not refund me. They also changed the accidental cover from R20001-R30000 to R30001-R35000. I did not request the latter. After months of making numerous phone calls and sending emails to them, I have still not received a refund or any feedback whatsoever!!! And I am about to be billed the incorrect amount again! Absolutely absurd!