Vodacom insurance

A very terrible experience I have had with the Vodacom insurance department

I had to cancel my insurance twice with them The 1st time I called in to cancel they debited my account I called they told me “it was not processed” I was calm and I cancelled it then and then They didn’t refund me the 1st time I let it go, They have debited my account again I called and they said they will log a refund request cause the insurance was cancelled, it will take 7-14 working days I called after 7 working days the consultant assured me that it will be refunded this Thursday and she escalated I call after 14 working days they say it actually take 30 working day the matter is escalated again! which is which?

How many times will the matter be escalated tell me?

I have never missed a debit order am still a client but this! Is out I asked for a reference they said they don’t give a reference number

I want my refund cause I’ve never in one day missed my contractual agreement with you now that you have to refund me you tell me this and that.

I have had a bad experience here, Knowledge is key your consultants should have advised on the correct waiting time now am sure when I call again I will be told “ it’s actually 50 working day”