Vodacom insurance

I just had one of the baddest service from vodacom insurance that put me on hold for more than 45mins for a query which I submit to them more than 2 weeks ago, I was insured on a cell phone number and not a device immediately I confirm I requested for the refund of my premium that I have be paying for the past years now a customer care attendance from the insurance are playing with and do not want to pay back my money, I received several sms from them acknowledged the fault now they telling me stories on my refund. Here is one of the sms sent abt a week ago and till now no one has come to me in regards Your Service Request *** is now being processed by Linda Mkhiza who will be in contact with you shortly. Your service request should be attended to by 2021-06-11 17:00:00. Visit https://bit.ly/2SswlkR from your phone. Thank you, Vodacom