Vodacom insurance

I've been with Vodacom insurance since 05/08/2023,paying a debit order of R115k now in March the amount changed to R325 then they deducted again this month on the 19th and the debit date we agreed on is the 20th, and it was unpaid, on the 24th I received a sms saying my vodacom insurance has lapsed, I called them today and they I spoke to Dalen/Dylan a lady she said she's busy communicating with her manager I must hold, I holded until the call got cut off, I called again and I spoke to Kele she said the policy will be reinstated, but I have to pay. I asked her why did the premium increase and she said is for another phone Hauwei y71 with a 076 number I explained to her that I never used 076 number she said it showed that the is a prepaid for hauwei y71 I don't have that phone I'm using Hauwei nova 91 I'm so angry that I'm paying for something that I don't have