Vodacom insurance

Before I state this vodacom has been great to me all these years up until this year showed the dishonesty and disappointment.On the 19 or 20 of March I app**** for insurance tragically I got ****** on the 22 March where by I did the same SIM swap same day apparently I was not suppose to do sim swap because now my number is in the new phone this information was never been disclosed to me now I want to claim they are saying no my insurance was not activated the time my phone got lost. Annoying part is that the vodacom policy document states it was activated. And according to my knowledge and what other vodacom customers told me they said vodacom they do this especially if is an expensive phone and it’s on contract. And also what ****es me off they don’t even give you any feedback if your insurance is declined you have to call them and then that how you going to found out.