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Ashley S
1 reviews | Active since May 2018
03 Jun 2021, 15:36
Vodacom Insurance
I cancelled my cellphone insurance on the 9th of April. I knew it was just out of the 20 busniess day noticed so I accepted the fact I had to pay another month. This month on my bill they are still charging me when I infact got an email back to say they are processing my request.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Jun 2021, 07:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jun 2021, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Ashley S's updateReviewer Update
06 Jun 2021, 17:53Thank you. Please may they call again. I think they may have called twice on Friday but missed the calls
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Ashley S's update06 Jun 2021, 17:53
Reviewer Update
Thank you. Please may they call again. I think they may have called twice on Friday but missed the calls
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Ashley S's updateReviewer Update
07 Jun 2021, 11:37Please can I be called. I do not think its fair for me to pay insurance fee when I have cancelled it and have my email proof.
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Ashley S's update07 Jun 2021, 11:37
Reviewer Update
Please can I be called. I do not think its fair for me to pay insurance fee when I have cancelled it and have my email proof.