vodacom Insurance

I took out cell insurance from a telemarketing call. it was explained that the insurance was not on the device but on the sim any device that i put the sim in would be covered to the value of R5000 now i would like to claim seams everyone has amnesia except me. I went to vadacom store at pavillion and was told by rude and clearly untrained staff that my insurance was only on the last phone i got from them as an upgrade. which was an S4. They laughed when i said it was on the sim and not the phone. i then stated i wanted to cancel my insurance that's when i was told it was third party and had to contact them directly to claim, which i did and when i explained the situation the person sounded confused about the nature of the insurance. I then requested a copy of the telephone call of when i took out the insurance. I was told i had to wait 7-14 days to hear if my case was valid. After 3 weeks i had heard nothing so a called again. I asked why i hadn't heard anything from them and was told there was nothing showing that i had requested a claim, well actually i first was told that i do not have insurance and was put back on call waiting. The second person i spoke to sounded more informed but also was unaware of insurance on the sim. she then informed me she would have to start the claim process and requested the device info. I have now requested all my conversations with them including the original from 6 or so years ago.

This is the second time i feel ******** by telemarketing and would suggest others do not take out verbal telephonic contracts.