Vodacom Insurance

Vodacom insurance is most probably the most *********** company I have ever had to deal with. The website states your claim will be handled in 48h what a joke. First you have to Block your phone and report it at SAPS, this i understand. Now I am underinsured for the device they insured that I got with my contract and I have to pay, backdated, for a mistake they made. Now 5 day’s later, and I am sitting without a phone, I phoned them because they will never contact you, they tell me I have to go back to SAPD and get a affidavit because the report I made at SAPS on the specifically developed system for lost and ****** phones used in South Africa is not excepted. When will this saga end. If I only had my phone insured with my normal home insurance this whole insident would have been behind me. A. Live lesson learnt the hard way DO NOT INSURE WITH VODACOM...