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Chantel N

1 reviews | Active since Mar 2022

01 Mar 2022, 06:04

Vodacom insurance

In January I cancelled my insurance on my cellphone which I have through Vodacom. About 2 weeks after cancelling I called the insurance department again to confirm that the service really is cancelled, which they confirmed, and also confirmed that the end of January was my last payment.

Now Vodacom is still charging me for insurance. And this isn't a problem you can adress in store, as the staff simply say you need to call insurance yourself as they don't deal with that. Vodacom is *****ing from me!

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Replies (3)
Vodacom
Vodacom's reply01 Mar 2022, 07:14
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
CN
Chantel N's update01 Mar 2022, 09:49
Reviewer Update
I spent 30 minutes getting through to the insurance department AGAIN, just to hear something went wrong with the previous cancellation and that they'll redo the cancellation again. What reassurance do I have that they will do their job properly this time and that I'll receive my refund?
CN
Chantel N's update01 Apr 2022, 07:35
Reviewer Update
I will now be opening a case of ***** against Vodacom as they have once again ****** an inusurance fee from me, even after confirming that it was cancelled. Disgusting!