Vodacom Insurance

I received iPhone 14 Pro mid January 2023. It was ****** on 11 February 2023. I reported and blacklisted it at the Vodacom Shop The Grove on 12 February 2023. Last week I called Vodacom just to check if the device was still blacklisted, during the call I was informed that it was insured. I then collected all required documents to claim, but the claim was rejected due to a sim card. The insurance was for the device, which was lost. But now Vodacom rejects the claim as I used another Vodacom sim which is a contract under my name. I know insurances always find ways to disapprove, but this is scooping too law Vodacom