JB
Jaimee-lee Bezuidenhout

1 reviews | Active since Feb 2017

06 Feb 2017, 07:50

Vodacom Insurance

<p>I have emails dating back to October 2016 requesting cancellation of the Vodacom Insurance on my cellhphones, I have even gone into the Menlyn branch and requested a cancellation via a form, and still today not one peron acknolwdeged my request or cancelled the request. I am so sick of runnigna round always following up, what happened to client service. As part of treating customers fairly I expect a full refund from the inital email sent to cancel the insurance.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2017, 09:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team