Vodacom Insurance ****

I am very shocked and displeased with the level of service that I have received from Vodacom. I entered into a contract with Vodacom in March 2021, everything was going smooth until Vodacom offered me insurance which I accepted. When my cellphone broke, I went to claim as I faithfully paid my insurance, Vodacom refused to accept my claim insisting that my simcard was out of the phone. A very crucial piece of information that I did not have. I called the insurance and explained to them that I was unaware of this and would not have taken insurance if I had been made aware. The insurance representatives told me that they would investigate my case. For the next months I paid the insurance waiting for them to the investigate. It got to a point where I had to just cancel the insurance, because I was being billed every month without any answers. I made sure to follow up regularly but they did not take my case seriously.