MM
Monique M
1 reviews | Active since Jun 2019
04 Nov 2021, 09:43
Vodacom Insurance
Vodacom insurance, why do I need to wait 1 month and still my problem is not sorted? Pure laziness and inefficient staff and no way to speak to a supervisor or manager VCPOL***6
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Nov 2021, 11:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2021, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Monique M's updateReviewer Update
09 Nov 2021, 07:17Still waiting for Vodacom to contact me regarding this issue
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Monique M's update09 Nov 2021, 07:17
Reviewer Update
Still waiting for Vodacom to contact me regarding this issue
MM
Monique M's updateReviewer Update
30 Nov 2021, 10:56This matter has still not been resolved, yesterday I received notification that my insurance has been reinstated (it was canceled on 28 October after I specifically asked for it not to be canceled) the new policy I received yesterday is for the incorrect phone and IMEI number I still have not received my refund and have been charged for insurance that was not even active this month. Finrite is a terrible company to deal with and Vodacom is allowing them to give Vodacom a bad name, I will be canceling my contracts with Vodacom due to this
MM
Monique M's update30 Nov 2021, 10:56
Reviewer Update
This matter has still not been resolved, yesterday I received notification that my insurance has been reinstated (it was canceled on 28 October after I specifically asked for it not to be canceled) the new policy I received yesterday is for the incorrect phone and IMEI number I still have not received my refund and have been charged for insurance that was not even active this month. Finrite is a terrible company to deal with and Vodacom is allowing them to give Vodacom a bad name, I will be canceling my contracts with Vodacom due to this