Vodacom insurance

After my reviewed here vodacom insurance personnel called me but didn't help me in any way he said they will call back at about 5pm but never they never call back all I get was a message saying my insurance is now canceled and never said my money will be paid back they quick to cancel the insurance knowingly have been paying for no device all this years why aren't they telling me when all my premium money have been paying will be paid back to my account I want my money back every cent of it and still very angry and nit happy about vodacom insurance