Vodacom Insurance *****

Vodacom and their insurance, witch details you can't find anywhere, has taken R500 off my account with out any approval or my knowledge for insurance on a completely different phone. not even the same make, never mind the model, this has happened 3 times in the last year, and I have only had this phone for a year!! There is no help and no honest backup. The consultant denied my request for them to pay back my money immediately, saying that the system has already generated the invoice, so they will charge me and take the money on the first and then it will be paid back to me within 10days. THIS DID NOT HAPPEN as I knew it wouldn't. Called them now again to clear this up (as if I have 2hours in any given day to do so) but I have had enough now.it is ***** and Theft and Vodacom is getting away with it. So disappointed. because I know I will have to write this off, AGAIN because its going now where. they are a huge company messing with the consumers that do not have the power of financial back up to take them on. so they are making a fortune in "extras" So thank you for your NON service Vodacom, Which I could cancel my contract, but they have you on that too. So drained over this