1 reviews | Active since Jul 2016

11 Nov 2016, 11:05

vodacom insurance

<p>I Cancelled the insurnace on the 3rd October . You then continued to bill me for this. when I called to fix it after reciveing my nov bill you said you apologise it seems my insurnace was re instated after I cancelled it without my knowledge and you would credit my account with that amount</p> <p>You have still not done this!!!!!! I have now not paid for the insurance and my vodacom account is in arrears so you need to re imusrse me pronto!! It is unacceptable that the insurnace was re instated after I cancelled it</p> <p>You are ******* </p>

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Replies (2)
Vodacom
Vodacom's reply11 Nov 2016, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Dec 2016, 13:44
Official

Good Day Mrs BrigetteSaville

Thank you making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and provided feedback on your query.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre