KP
Keenan P

1 reviews | Active since Dec 2020

15 Dec 2020, 08:45

VODACOM INSURANCE

I am disgusted with your ********** insurance department, I have been waiting for a credit from you guys caused from a system glitch for over 3 months admitted by a call center agent on a recorded call . I am unable to get any sort of feedback from this company. the call center agents blatantly lie and give me different stories and refuse to allow me to speak to any form of supervisor.

In these tough times I can not afford to have money blatantly ****** from me from a corporation its is morally and ethically wrong. I deserve some sort of feedback at the least about when and how my money is going to be paid back to me.

I am disgusted that a corporation such as Vodacom can allow this in these tough times and can treat there customers in such a disgusting manner and frankly I am appalled at the customer services you deem acceptable.

0
Replies (1)
Vodacom
Vodacom's reply15 Dec 2020, 08:49
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team