Vodacom Insurance

This is the most useless bunch of incompetence I have ever dealt with, submitted a vodacom insurance claim which they say takes 48 hours on the 07/08/2019, After sending them the same claim document through 4 times, it took them almost 6 days just to tell me that my insurance policy is incorrect because their store did not update the policy when I upgraded and I need to pay a back premium or choose a cheaper phone. Back Premium was requested 13/08/19 and I still have no answer from them today being the 19/08/19. Vodacom Insurance is complete **** with these people running it. Will never insurance anything with Vodacom again