Vodacom insurance
I sent an email to cancel my insurance with vodacom insurance on 22 April 2019, I called on the 10 May 19 to confirm if it was canceled I was advised that it was canceled but still on the 22nd May they debited again, then again on 28th May 19 i contacted them to find out why did they debit, I spoke to Cloe who assured me that it was canceled. Now I see on my June bill they charged it again, i can't take this type of service really am not happy, it's an inconvenience now am advised to call again ********** 888 really the consultants they not helping and at the end they expect us to rate them. From it's a zero????????????????????????????
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Vodacom's replyOfficial
19 Jun 2019, 06:46 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2019, 06:46
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Jun 2019, 08:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our insurance team has advised that contact was made with you and feedback was provided. Regards Consumer Website Team(SA)
Vodacom's reply24 Jun 2019, 08:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our insurance team has advised that contact was made with you and feedback was provided. Regards Consumer Website Team(SA)