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Zikhona M
1 reviews | Active since Mar 2015
06 Mar 2019, 11:23
Vodacom Insurance
1. Vodacom changed insurance companies without informing the concerned customers 2. I booked in my phone for repairs on 25 February 2019 and have not had any feedback from the new insurance company, FINRITE I believe. 3. Tried to call the claims department for about 4hours with my call getting cut at 30mins of holding. The experience with this new insurance company is just bad.
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Replies (3)
Vodacom's replyOfficial
06 Mar 2019, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Mar 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZM
Zikhona M's updateReviewer Update
10 Mar 2019, 14:434 Days have gone by and still no consultant from Vodacom has made contact. Get your act together Vodacom or you will be losing clients.
ZM
Zikhona M's update10 Mar 2019, 14:43
Reviewer Update
4 Days have gone by and still no consultant from Vodacom has made contact. Get your act together Vodacom or you will be losing clients.
Vodacom's replyOfficial
12 Mar 2019, 14:37Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply12 Mar 2019, 14:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team