Vodacom Insurance

What is going on with Vodacom insurance? When are they going to attended to the claims, Im suppose to receive feedback on my claim in 24-48 hours and there is no response. This is very frustrating as I have been calling the insurance and there is no answer even customer care consultants dont know whats going on with Finrite insurance. If this continues I will have to take this up further and report this because this is not fair on customers that are paying insurance every month. I want to know what is going to be done on the above matter as this is very serious.