SB
Sipho B
1 reviews | Active since Feb 2019
07 Feb 2019, 14:48
Vodacom Insurance
Vodacom insurance is not responding to my cell phone claim, it has been 3 days since I logged the claim. The consultants at the Vodacom shop told me that they don't know how to assist me because the insurance company was changed. The call centre number rings forever as no one answers the phone. This is wrong because my premiums are up to date.
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Replies (3)
Vodacom's replyOfficial
07 Feb 2019, 15:41 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2019, 15:41
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Feb 2019, 17:03Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Vodacom's reply07 Feb 2019, 17:03
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
SB
Sipho B's updateReviewer Update
08 Feb 2019, 12:43I have not received any feedback from the insurance until now. What is the point of paying for insurance if you no one is available to assist in the event of claiming? I'm very frustrated now because the consultants cannot be reached, the phone rings forever.
SB
Sipho B's update08 Feb 2019, 12:43
Reviewer Update
I have not received any feedback from the insurance until now. What is the point of paying for insurance if you no one is available to assist in the event of claiming? I'm very frustrated now because the consultants cannot be reached, the phone rings forever.