Vodacom Insurance

I have a phone contract with vodacom as well as insurance. My phone was damaged early this year and I subsequently processed a claim. The phone was sent in for repairs on the 12/01/2019 and the lady at the vodacom shop informed me that it would take 2 weeks for my phone to be returned. It has now been almost a month later and have received no feedback from vodacom insurance.

I recently received a message from the repairs company notifying me that me phone will be returned unrepaired, because the vodacom insurance has failed to accept the quotation generated by the repairs company.

Now after numerous attempts to contact vodacom insurance, the line is ending after +-30 minutes.

This is the worse service I have recieved from an Insurance company!