SY
Samantha Y
1 reviews | Active since Mar 2013
28 Jan 2019, 16:01
VODACOM INSURANCE
Handed my phone in On Wednesday last week, apparently it would be fixed by the weekend. Then when I followed up the story was now I have to wait 2 days for insurance to approve the claim, so I get called now (Monday) the lady can't hear me because the loan phone Vodacom gave me doesn't work properly so I get sms they they've been trying to reach me (you would think she would try more than once as well) and to call their number which just rings and rings. Now through the call centre, they have emailed insurance to contact me, I wonder how many more days this is going to take.
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Replies (2)
Vodacom's replyOfficial
28 Jan 2019, 17:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jan 2019, 17:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Jan 2019, 11:50Dear Samantha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Vodacom's reply29 Jan 2019, 11:50
Official
Dear Samantha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)